General Terms and Conditions webshop

Business information

KD29 gcv

Rik Vera

Korte Dijkstraat 3/8

B-9200 Dendermonde

Belgium

rik@rikvera.com

Tel: +32488313753

Enterprise number: 0895.720.269

VAT BE0895720269

RPR Ghent, department Dendermonde

Article 1: General provisions

The e-commerce website of KD29, a gcv with its registered office at Korte Dijkstraat 3/8, 9200 Dendermonde, Belgium, VAT BE 0895720269, RPR Ghent, department Dendermonde (hereinafter “KD29”) provides its customers with the option of buying products from its webshop.

These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing a book order via the webshop of www.rikvera.com, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by KD29.

Article 2: Price

All prices listed are expressed in EURO and displayed with and without VAT (and all other required duties or taxes that the Customer must bear).

Any shipping, reservation or administration fees that are charged must be specified separately. We ship the books to:

– Belgium & The Netherlands: no shipping cost until 6 copies, 5 Euros for 7 to 20 copies.

– France, Germany & Luxemburg: 5 Euro shipping cost until 20 copies

For orders over 20 copies and/or to other countries, an order request must be sent by email. The shipping price will be calculated for shipment with Bpost or TNT-services and will be communicated before final order.

The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.

Article 3: Availability

Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for KD29. With respect to the accuracy and completeness of the provided information, KD29 is solely bound to obligation of means. KD29 is in no way liable in event of obvious material or printing errors.

If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact us in advance. You can send an email to management@rikvera.com.

The product selection is valid while stocks last and may at any time be changed or withdrawn by KD29. KD29 cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

To purchase one or more books, the Customer adds the book to his cart. Once the cart is complete, the Customer proceeds to checkout and enters his billing details. If the Customer acts as a company, he/she enters a VAT number, so the VAT will be adapted. If the shipping address is different from the billing address, the Customer checks the box in the right upper corner and completes the shipping address.

The Customer may choose between the following payment methods:

●          by bank transfer to account number BE68 7360 7110 7734

●          by credit card

●          by IDEAL

●          by Bancontact.

No extra fees will be charged when using these payment methods.

KD29 is entitled to refuse an order pursuant to a serious breach on the part of the Customer with respect to their orders.

Article 5: Delivery and execution of the agreement

Articles ordered via this webshop will be delivered in Belgium, The Netherlands, Luxembourg, France, Germany.

Products are delivered by Bpost to the delivery address stipulated by the Customer. If nobody is present, the courier will leave a note so the buyer can collect the parcel from the nearest post office, in accordance with Bpost regulations.

Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the Customer’s residence within 30 days of receipt of the order.

Any visible damage to an article or other deficiency in the delivery must be reported immediately by the Customer by email at management@rikvera.com.

The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by KD29.

Article 6: Right of withdrawal

The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from KD29.

The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons.

The right of withdrawal period will expire 14 calendar days after the date of the sales agreement (including agreements that concern both goods and services): “when the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier”.

To exercise the right of withdrawal, the Customer must notify KD29 gcv, Korte Dijkstraat 3/8, BE-9200 Dendermonde, +32473671028, management@rikvera.com in an unambiguous statement (e.g. in writing by post, fax or e-mail) about their decision to withdraw from the agreement. The Customer may use the attached template withdrawal form, but it is not obligatory.

To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired.

In any event, the Customer has no later than 14 calendar days from the day that they notify KD29 of their decision to withdraw from the agreement to send back or hand over the goods to KD29.  The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired.

The direct costs for returning the goods shall be borne by the Customer.

If the returned product is reduced in value in any way, KD29 is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.

If the Customer withdraws from the agreement, KD29 shall repay all payments received from the Customer up until that time including standard shipment costs with a maximum of 14 calendar days of the date that KD29 was notified by the Customer of their decision to withdraw from the agreement. For sales agreements, KD29 may wait on the reimbursement until all the goods have been sent back, or until the Customer has demonstrated that he has sent back the goods, whichever is earliest.

Any additional costs resulting from the Customer choosing another form of delivery other than by the cheapest standard delivery offered by KD29 will not be refunded.

KD29 shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment.

The Customer may not exercise the right of withdrawal for:

the delivery of goods that are clearly destined for a specific person (signed books)

Article 7: Guarantee

The consumer has certain legal rights under the Act of 21 September 2004 concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee.

To make a claim under the guarantee, the Customer must provide some proof of purchase. Customers are advised to retain the original packaging used for the goods.

For articles purchased online and are delivered to the home of the Customer, the Customer must contact the customer service and to return the product at their own expense to KD29.

Upon detection of a deficiency, the Customer must informKD29 as soon as possible. In any case, any deficiency must be reported by the Customer within two months of detection. Hereafter, all rights to repair or replacement are voided.

The (commercial and/or statutory) guarantee are never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use.

Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.

Article 8: Customer service

KD29 customer service can be reached at phone number +32488313753, via e-mail at management@rikvera.com. Any complaints can be made through the aforementioned customer services contact methods.

Article 9: Penalties for non-payment

Without prejudice to the exercise of any other rights that KD29 is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 25 euro per invoice.

Without prejudice to the foregoing, KD29 is entitled to take back the unpaid or incompletely paid for articles.

Article 10: Privacy

When placing an order with KD29, your data will be stored in a customer database. KD29 complies with the provisions of the Privacy Act and will not provide your data to third parties.

KD29 respects your privacy and ensures that your personal information is treated confidentially.

In some cases, KD29 may use a mailing list. Each mailing contains instructions for unsubscribing from this list.

Article 11: Use of cookies

Our website uses cookies and similar technologies. This helps us to provide you with a better experience when you visit our website and also allows us to optimise our website. Without your prior consent, we only place those purely functional cookies that are necessary for the proper functioning of our website. For all other cookies, we ask for your prior consent.

For an overview of all cookies that our website places on your device, please refer to our Cookie Policy.

On your first visit to our Website, you will be asked to accept our cookies. You can manage your choices at any time afterwards.

You can set up your internet browser so that cookies are not accepted, or that you receive a warning when a cookie will be installed, or that the cookies will be deleted later from your hard drive.  To do so, you must change the settings of your browser settings (via the help function). Keep in mind that in doing so you may prevent certain graphic elements from appearing correctly or prevent you from using certain applications.

Article 12: Applicable law – jurisdiction

Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods. Unless the Customer is a consumer, only the courts of the Ghent, department Dendermonde have jurisdiction in the case of any disputes.