Rik’s videos

A glimpse into the mind and day of Rik Vera.

Customer interaction model explained 2:22

Let us talk about the code every company has to crack: c2MxEi

Trends of the New Normal: Hyper Personalization 1:52

What is it what your customers want? What is is that you want? The answer is simple but the outcome for companies is pretty complicated to accomplish.

3 Important Steps for Future Business Relevance 1:31

How to be relevant in the New Normal? And what can you do today?


Company cultureFuture of workOrganizing innovation

The 3 biggest questions about businesss after Covid-19

Very soon we will get the signal that the nuclear winter is over, that the fall-out is not going to be lethal anymore (we hope) and that we can leave…

The dos and don’ts of creating a smart ecosystem

On the verge of a systems breakdown The past year has been really difficult. The COVID-19 pandemic hit us hard and forced us to rethink a lot of dynamics. Many…
Company cultureFuture of work

Why diversity is vital to helping us ride the wave into the new tomorrow

Prejudice against women, people of colour and people with different religious beliefs is a problem deeply embedded in our history. Things are (slowly) changing. If we’re not careful, however, the…
Big data

Was the internet stolen from us?

The pioneers of the internet, had a rather idealistic view of how it could transform the world, how it could be used as a tool to connect people and build…